Traffic Manager

Overview

The primary function of a Traffic Manager is to work as a go-between that connects the Creative Communications and Account Management teams to produce client work. The Traffic Manager sets a schedule of deadlines for the completion of a job and assigns team members to each necessary step in the process. The Traffic Manager then checks on the progress of the project and communicates with the account executive as needed. The Traffic Manager is generally considered to be the Workamajig expert (main point of contact for Workamajig training and communication).

Specific Responsibilities

Key Results Areas:

  • Estimating accuracy
  • Meet financial goals
  • +/- 10% on jobs
  • Ensure PM team upholds process
  • Work flows through on time and on budget for entire team
  • Work is of high quality (client rates work at highest level)
  • Open/reject all jobs within 48 hours of receipt
  • Work with PM team to adjust processes when necessary to stay relevant
  • Balance workloads
  • CCT hitting utilization goals
  • CCT hitting billing goals
  • PM team has balanced workloads

What you will do daily:

  • Assign tasks and check the statuses of outstanding tasks
  • Conduct a daily morning meeting to review items/tasks assigned and due for the day and determine if there are any roadblocks
  • Communicate any issues with the team and Account Executive
  • Conduct weekly job status meetings to gather and share information with Account Executives and the rest of the team
  • Initiate new jobs for the client and create timelines and tasks for the work to be done (future planning)
  • Review the timeline with the Account Executive to get client approval
  • Submit job to accounting for invoicing when appropriate

Using Workamajig:

  • Create estimates, timelines and tasks
  • Track the status of these estimates, timelines and tasks
  • Ensure that the work is being completed on schedule and budget
  • Gather appropriate task, expense and timesheet reports to ensure jobs are being completed and invoiced correctly

What is most important:

  • Make tasking efficient and not overbearing
  • Keep team members happy and on track with the tasks they need to do to stay on schedule
  • Ensure the workflow is efficient and the right stuff is getting done by the right people

What daily success looks like:

  • Both team members and clients are happy and tasks and jobs are either on, or ahead of, schedule and on budget
  • What you will learn to move forward in your career
  • Estimating skills to accurately forecast hours to account management team
  • Pricing skills to accurately forecast costs to account management team
  • Manage costs and internal resources against production estimates
  • Ability to work in different mediums including, but not limited to, broadcast, digital, print, out of home and experiential

Qualifications

  • 2 years of work experience
  • Strong organizational skills, be able to learn new systems and processes quickly and work in a deadline-oriented environment
  • Ability to maintain multi-month projects, priorities, budgets and schedules
  • Effectively communicate project status, requirements, changes, risks and issues
  • Self-motivated, highly organized and able to work effectively as part of a team

Education, Training and Network

  • BA or BS degree, Marketing preferred
  • Ad agency or corporate marketing experience strongly preferred
  • PMPCAPM certification preferred

Location

Mooresville, NC